Mavenir Captures NOC Expertise to Automate Network Operations

Framework converts institutional knowledge into automation

Mavenir has launched an Agentic Service Assurance Framework designed to address a critical challenge facing telecom operators: experienced network engineers are retiring, taking decades of operational knowledge with them, while networks grow more complex.

The framework's core innovation is its Intent Ops engine, which observes how network operations center (NOC) teams actually resolve issues, learns the patterns behind successful resolutions, and converts those workflows into repeatable automation templates. Unlike systems that rely on static data models, Intent Ops captures expertise from live operations and third-party vendor teams, building a continuously expanding catalog of validated automations.

According to details first reported by Help Net Security, the framework aligns with TM Forum standards IG1251 and IG1453, enabling multi-agent coordination across 5G, cloud-native, and IP domains without replacing existing systems.

How the system works

The framework pairs an Intent Orchestrator with a multi-layer agent ecosystem. Operators express desired outcomes in natural language or voice, and the platform interprets, plans, executes, and validates actions end-to-end. Every automated workflow undergoes validation against a human baseline before autonomous execution, creating a full audit trail.

The system spans L1 monitoring through L3 remediation across heterogeneous networks. It integrates with existing OSS AI agents through the Agent-to-Agent (A2A) protocol defined in IG1453, preserving current investments while extending automation reach. For Mavenir products specifically, the framework delivers closed-loop remediation.

Workflows cover deployment topology, application health, interface health, and service status. The framework addresses what recent industry research identifies as top operational priorities: AI-driven trace and log analysis, cross-domain fault correlation, and automated diagnosis of complex interconnect issues.

Why it matters

Network operators face a knowledge crisis. Multi-vendor environments generate siloed data that traditional assurance systems struggle to correlate. These systems detect faults but rarely diagnose root causes, leaving diagnosis to experienced engineers whose expertise often isn't systematically captured before they leave. Mavenir's approach treats operational knowledge as a strategic asset that can be systematically extracted, validated, and scaled across the organization.

"Every operator I talk to is wrestling with the same paradox: their networks are becoming more complex while the operational expertise to run them is retiring," said Bejoy Pankajakshan, EVP and Chief Technology & Strategy Officer at Mavenir. "Intent Ops solves that paradox directly. It captures what your best engineers know, validates it, and makes it available to the entire operations organization, autonomously and at scale."

Andy Tiller, EVP Member Products at TM Forum, noted that operators need practical routes to autonomous networks that work across complex, multi-vendor environments. "Intent-based operations and knowledge capture aligned to TM Forum's frameworks can help turn proven NOC expertise into scalable automation," he said.

The framework's standards-native architecture and vendor-neutral approach position it as infrastructure for autonomous network operations rather than a replacement for existing tools. By converting institutional knowledge into auditable, repeatable automation, it addresses both the immediate operational efficiency challenge and the longer-term knowledge retention problem facing the telecommunications industry.

These details were first reported by Help Net Security.