A happy business team celebrating around a table

Customersupportthatdrivesrevenue,notcosts

Omega builds and runs AI powered customer support and custom business systems for medium and large companies. Faster replies, more direct sales, lower costs; proven with real businesses, ready for yours.

What we do

Systems that pay for themselves

We design, build, and run the systems that move medium and large businesses forward; from customer support that sells to fully automated, AI powered operations.

Enterprise Customer Support Systems

AI powered support that replies in seconds across every channel, turning your support desk into a direct sales engine.

  • Direct sales up to 100% higher
  • Wait times cut from hours to seconds
  • Fewer cancellations, less buyer's remorse
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Custom AI Business Systems

Complete, AI powered and automated systems built around how your business actually runs, from operations to reporting.

  • Automated end to end workflows
  • Built and integrated for your stack
  • Designed, deployed, and supported by us
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lift in direct sales after rolling out our support systems
100%
customer reply times, down from hours
Seconds
always on AI support across every channel
24/7
Proven in the real world
Within six months our direct reservations climbed from 11% to over 25%, we saved more than $23,000 in commissions, and cancellations dropped by over 80% because instant replies removed buyer's remorse.
Boutique resort, Omega support-systems client
11% → 25%+direct reservations in 6 months
$23,000+saved in booking commissions
80%+fewer cancellations
Our products

We build for clients.
We also build for ourselves.

Beyond the systems we build for businesses, Omega owns and operates a portfolio of software products across hospitality, travel, services, and media; proof we ship serious software at scale.

Onward ticketing

ProofTix

Real, verifiable flight reservations for visa applicants.

Genuine airline PNRs generated through direct GDS access. Verifiable on the carrier's own website and accepted by embassies worldwide. Tickets arrive by email in under 60 seconds, with an exclusive activate later option. Travel agencies get bulk booking and a dedicated B2B dashboard. From $14 per ticket; no subscription.

Visit ProofTix
News intelligence

Baobab Pulse

The pulse of Africa, one feed.

A continental news platform delivering breaking stories from every major African country in a single intelligent feed. Every five minutes the leading source in each market is polled, classified by AI, summarised, and translated from French and Arabic into clear English.

Visit Baobab Pulse
Task marketplace

Fixako

The next generation task marketplace for Africa and Asia.

A full stack platform connecting customers with verified taskers for everyday services. Home repairs, errands, skilled trades; all matched intelligently. AI assisted task posting, real time chat, escrow payments, identity verified taskers, and instant payouts.

Visit Fixako
Hospitality SaaS

Qontaktly

The all in one property management platform.

Five tools competitors sell separately, bundled for hotels, hostels, B&Bs, and vacation rentals. A full PMS, a channel manager pushing to 200+ travel sites, a commission free direct booking engine, a unified inbox, and an AI concierge powered by Anthropic's Claude that answers guests in 30+ languages. One flat price per property.

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