Privacy policy

Who we are

This website is operated by Omega Technology Solutions Group, Inc. (“Omega”, “we”, “us”), a company based at 1908 Thomes Avenue, Cheyenne, WY 82001, United States. Omega is responsible for the personal information described in this policy.

This policy covers this website only. Work we carry out for clients is governed by our agreements with them.

Information we collect

We collect only what the website needs to run and what you choose to share with us.

• Live chat. On most pages, a chat window loads automatically shortly after the page opens. When it loads, your browser connects to our chat server, which receives standard technical details such as your IP address, browser type and the page you are on, even if you never open the chat. If you use the chat, we also receive the messages you write and any details you choose to give, such as your name, email address or phone number.
• Booking a call. If you book a call through the scheduler on our contact page, we receive the details you enter in the booking form, such as your name, email address and any notes, along with the time you chose.
• Phone calls. If you call us, we receive your phone number and what you tell us during the call.
• Technical information. Like most websites, our servers automatically record each request: your IP address, the page requested, the date and time, your browser’s user agent and the page that referred you.
• Security information. To protect the site from abuse, we keep a short-lived count of missing pages requested from each IP address, and a log entry when an address is blocked or follows a hidden link meant only for automated scrapers. On our content API, used for example by the blog’s load more button, we may set a security identifier and record each request with a hashed (scrambled) form of your IP address, your browser’s user agent, the referring page and the time.

We do not use analytics or advertising trackers on this website, and you do not need an account to use it.

How we use information

We use the information described above to:

• answer your questions and chat messages;
• arrange and hold the calls you book;
• discuss and provide the services you ask about;
• keep the website secure, prevent abuse and fix problems;
• meet our legal obligations.

We do not sell your personal information, and we do not share it for targeted advertising.

Legal bases

Where data protection laws such as the EU and UK General Data Protection Regulation apply, we rely on steps you ask us to take before entering into a contract (such as when you chat with us or book a call), on our legitimate interests in running and protecting the website, providing the live chat (including loading the chat window and its cookies) and answering enquiries, on compliance with our legal obligations, and, where we ask for it, on your consent.

Cookies and browser storage

Our own server does not set cookies on the pages you browse, but the live chat, which loads on most pages, does. The cookies and storage below come from the live chat, our security measures and the booking scheduler.

• Live chat. The chat window runs on Chatwoot software. It loads automatically a few seconds after you open a page (on every page except our contact page), even if you never open it. When it loads, your browser connects to our chat server, which receives your IP address and browser details, and it stores cookies whose names begin with cw_ and data in your browser’s local storage, so that your conversation carries on as you move between pages. They are needed for the chat to work.
• Security identifier. Requests to our content API may receive a cookie named __ovid. It holds a random, signed identifier used only to detect and block abusive automated traffic, and it lasts up to one year.
• Menu state. The site stores one value in your browser’s session storage to remember whether you closed the mobile menu, for the current tab only. It holds no personal information.
• Booking scheduler. The scheduler on our contact page is served by Google, which may set its own cookies under its own policies.

You can block or delete cookies in your browser settings. If you block the chat cookies, the live chat may not work, but the rest of the site will.

Service providers

We use a small number of providers to run the website and our services. They handle information on our behalf or under their own terms:

• Hostinger hosts this website and its server logs.
• Our live chat runs on Chatwoot software on a server we operate for our Qontaktly product, hosted by Elestio. Chat messages and the details you give in the chat are stored there, and the server receives standard technical information from every visitor whose browser loads the chat window.
• Google provides the appointment scheduler on our contact page. When you open our contact page, your browser loads the scheduler from Google, which receives standard technical information such as your IP address. What you enter there is handled by Google under the Google Privacy Policy, and the booking details are shared with us.
• Supabase stores our blog content and most of the images shown on blog pages. Your browser loads those images from Supabase, which receives standard technical information such as your IP address. Some blog images may load from the original publisher’s website, which receives the same information. When our security monitoring is switched on, each request to our content API or to the hidden scraper link is also recorded with Supabase: the page requested, the date and time, your browser’s user agent, the referring page, the security identifier and a hashed form of your IP address.

We may also disclose information when the law requires it, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of assets, in which case this policy continues to apply to the information transferred.

How long we keep information

We keep personal information only for as long as we need it for the purposes in this policy: to answer your enquiry, to provide the services you asked for, to keep the site secure and to meet legal, accounting or reporting requirements. Short-lived security records, such as the count of missing pages requested from an IP address, expire within minutes. When we no longer need information, we delete it or make it anonymous.

Your rights and choices

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct information that is wrong or incomplete;
• ask us to delete your information;
• object to, or ask us to restrict, how we use it;
• receive a copy of it in a portable format;
• withdraw your consent at any time, where we rely on it.

Residents of California and other US states with privacy laws may also have the right to know what personal information we collect and how we use it, and the right not to be treated differently for using their rights. We do not sell personal information or share it for cross-context behavioral advertising.

To make a request, contact us using the details below. We may need to confirm your identity before we act on it. You also have the right to complain to your local data protection authority.

Children’s privacy

This website is meant for businesses and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

International transfers

Omega is based in the United States and works with clients in several countries. We and our providers may process information in the United States and in other countries whose data protection laws may differ from those where you live. Where the law requires it, we rely on appropriate safeguards for information transferred across borders.

Security

We use reasonable technical and organizational measures to protect information, including encrypted connections (HTTPS) and strict browser security rules for this site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it last changed. If we make significant changes, we will make that clear on this website.

Contact us

For questions about this policy or to make a request, contact Omega Technology Solutions Group, Inc. by phone at +1 (570) 981 6788, through the live chat on this website, by booking a call, or by post at 1908 Thomes Avenue, Cheyenne, WY 82001, United States.