One NZ Cuts Mobile Provisioning Time from Days to Minutes with AI

Telco achieves dramatic efficiency gains without replacing core systems

One NZ has compressed enterprise mobile provisioning cycles from ten days to under ten minutes by deploying UiPath Maestro, an AI-powered orchestration platform that coordinates workflows across disconnected legacy systems. The implementation took just five weeks and required no infrastructure replacement, according to details first reported by UiPath.

The New Zealand telecommunications provider faced a common enterprise challenge: critical business processes fragmented across Salesforce, Oracle, and internal platforms, with manual handoffs and offshore dependencies stretching order fulfillment to four or five days. Rather than undertaking a costly system replacement, One NZ layered UiPath Maestro over existing infrastructure to create what the company describes as a "connected intelligence layer."

The platform uses AI agents to coordinate tasks across systems while software robots execute processes within individual applications. This approach delivers near real-time provisioning for enterprise customers and provides end-to-end visibility that was previously impossible with disconnected systems.

Why it matters

The deployment demonstrates that large enterprises can achieve transformative efficiency gains by orchestrating existing technology rather than replacing it—a critical insight as organizations face pressure to adopt AI while managing complex legacy environments. For telecommunications providers and other asset-intensive industries, this approach offers a faster, lower-risk path to automation at scale.

Expanding beyond mobile provisioning

Summer Collins, Chief AI and Business Services Director at One NZ, framed the deployment as part of a broader organizational strategy. "One NZ is pursuing an ambitious goal to become the most AI-enabled telco on the planet by using AI and automation to improve customer experiences, increase operational agility, and empower employees," Collins said.

The company is now extending UiPath Maestro into finance, risk management, fraud detection, and complex IT programs. Collins emphasized that the approach remains "AI-first, but human where it matters most," allowing employees to focus on high-value customer interactions rather than manual process execution.

Industry-wide shift toward orchestration

Ashley Boag, Chief Operating Officer for UiPath's International Region, positioned the deployment as evidence of a sector-wide evolution. "As AI adoption grows, the leading companies won't be those with the newest tech stacks—they'll be the organizations that move fastest with the technology they already have," Boag said.

The telecommunications sector is moving from automating individual tasks to orchestrating complete business processes end-to-end, with platforms like UiPath Maestro serving as the integration layer that makes such transformation practical and repeatable across different operational contexts.

The solution also improves operational visibility, enabling faster issue resolution and more effective frontline training while scaling with significantly reduced manual effort.

Details of the deployment were announced by UiPath on June 4, 2026.